Order tracking

Track Your Order

Pick the option that matches how you ordered, and we'll point you to your tracking.

Have an account?

Sign in to see every order, with live tracking links in one place.

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Checked out as guest?

Every order email from us includes a unique tracking link. Open the confirmation email titled “Your Run Monster Run order” and tap the tracking button inside.

Still stuck?

Drop us a line and a human replies within 24 hours, Mon–Fri.

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Common questions

  • When will I receive my order?

    Most orders are delivered within 7–14 business days for domestic destinations and 10–30 business days for international orders, depending on the destination country and local carrier.

    Please note: Plushies and the Run Monster Run Board Game are pre-order items and are scheduled to begin shipping September 15. Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow its journey.

  • Will I have to pay import taxes or customs duties?

    Depending on your country's import regulations, your order may be subject to customs duties, import taxes, VAT, or other fees when it arrives. These charges are not included in your order total or shipping cost and are the customer's responsibility.

    Customs policies vary by country, so we recommend checking with your local customs office if you're unsure whether additional fees may apply. If customs charges are required, they must be paid before your package can be delivered.

  • How can I track my package?

    Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a link to the carrier's tracking page.

    If you created an account when placing your order, simply sign in to view all of your orders and their tracking information in one place.

    You can also track your shipment at any time using 17TRACK or OrderTracker by entering your tracking number.

    Please note that tracking updates may take 24–72 hours after your order ships before the carrier displays the latest tracking information.

  • What if my tracking hasn't updated in a few days?

    Carriers occasionally pause scans between hubs — please wait 48 hours past the last update. If still nothing, email us and we'll chase it with the carrier.

  • Can I change my shipping address?

    If your order hasn't shipped yet, email us within 1 hour of placing it and we'll update the address. Once shipped, the carrier handles redirects.

  • What if my package is lost or damaged?

    We've got you. Email a photo of any damage and your order number — we'll send a replacement at no cost or refund you, your choice.